Refund policy

WE HAVE A 48 HOUR RETURN POLICY, WHICH MEANS YOU HAVE 48 HOURS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. YOU WILL BE CHARGED ₹150 FOR THE RETURN SHIPPING FEE. IT WILL BE DEDUCTED FROM YOUR REFUND AMOUNT.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

TO START A RETURN, YOU CAN CONTACT US AT RETURNS@BEYONDCEILING.COM. 

IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AND A DELIVERY PARTNER WILL PICK UP YOUR RETURN PARCEL. ITEMS SENT BACK TO US WITHOUT ORIGINAL TAGS AND IN DAMAGED CONDITION WILL NOT BE ACCEPTED.

YOU CAN ALWAYS CONTACT US FOR ANY RETURN QUESTION AT RETURNS@BEYONDCEILING.COM.

DAMAGES AND ISSUES
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

EXCEPTIONS / NON-RETURNABLE ITEMS
UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON HOLIDAY SALE ITEMS OR GIFT CARDS.

EXCHANGES
THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD
NOTWITHSTANDING THE ABOVE, IF THE MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 14 DAYS, FOR ANY REASON AND WITHOUT A JUSTIFICATION. AS ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

REFUNDS
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 15 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.
IF MORE THAN 20 BUSINESS DAYS HAVE PASSED SINCE WE’VE APPROVED YOUR RETURN, PLEASE CONTACT US AT INFO@BEYONDCEILING.COM.